NAVIGATE

Complaints Procedure

Complaints Information

 

We want all our patients to be pleased with the service they receive, so we take complaints seriously. If a patient makes a complaint, we will deal with it promptly and courteously. Our aim is to resolve the matter as quickly as possible following the agreed procedure and, wherever possible, to the satisfaction of the patient.

 

A complaint may indicate a failing on our part, which we can learn from and make improvements to our service. We will adopt a ‘no blame’ approach when investigating a complaint and especially where individuals are identified, with the aim of reaching a satisfactory conclusion. We will, at all times, be polite and respectful to our patients.

 

The Practice Complaints Manager Katie Esposito is responsible for dealing with all complaints about our service.

If a patient makes a complaint in person or by telephone, the member of staff receiving the complaint makes an initial record of their concerns and checks this for accuracy with the patient. The patient is given a copy of the record and the original is passed to the Complaints Manager. If the Complaints Manager is available, the patient is asked whether they would like to see her immediately. Otherwise the patient is advised when the Complaints Manager will make contact to arrange a meeting in person or by telephone.

If the patient complains in writing or by e-mail, the complaint will be passed immediately to the Complaints Manager.

Complaints about clinical care or the amount charged for treatment will be referred to the dentist concerned, unless the patient requests otherwise.

All complaints are acknowledged in writing within two working days. When writing to the patient we will include:

  • An acknowledgement of the complaint
  • A copy of Our Complaints Code of Practice
  • An invitation to the patient to meet with the Complaints Manager face to face to discuss the matter, should they wish
  • A copy of the process we will follow in resolving the complaint and the anticipated timescales. The patient will be asked how they would like to be kept informed of developments – by letter, e-mail, telephone or face-to-face meetings.

We will investigate the complaint speedily and efficiently and, as far a reasonably practicable, will keep the patient informed of our progress. Investigations will normally be completed within ten working days.

On completion of our investigation, we will provide the patient with a full written report, which will include:

  • an explanation of how the complaint has been considered
  • the conclusions reached in respect of each specific part of the complaint
  • details of any necessary remedial action and
  • whether the practice is satisfied with any action it has already taken or will be taking as a result of the complaint

Proper and comprehensive records will kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.

If a patient is not satisfied with the result, then the complaint may be referred to:

  • The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London CR9 2ER, 08456 120 540 or www.dentalcomplaints.org.uk for complaints about private treatment.
  • The General Dental Council, 37 Wimpole Street, London, W1M 8DQ the dentists’ registration body.

 

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Our Dental Services

Facial Aesthetics

Some people are concerned with the facial ageing process with common concerns being wrinkling as well as a loss of structure and volume from their face.

Repair Your Teeth

There are many ways to repair teeth but the most commonly used techniques are fillings and crowns. There are also different materials that can be used such as metallic, resin and ceramic based materials.

Dental Hygiene

Our dental hygiene service forms an essential part of our practice ethos as we aim to prevent dental decay and gum disease. Our highly skilled dental hygienists have been successfully cleaning and maintaining healthy mouths for many years.

Dental Emergency

If you have a broken tooth or are suffering from toothache our team will work extremely hard on your behalf to prioritise your emergency.

Replace Missing Teeth

For some having missing teeth can be an aesthetic concern affecting confidence. For others it can be a functional problem as it can impact upon your ability to chew your favourite foods.

Whiten Your Teeth

The Enlighten whitening system that we use is specifically designed to brighten and rejuvenate your smile. We have been using this system for many years as the results are exceptional.

Straighten Your Teeth

If you would like to straighten your teeth for a natural and beautiful smile then orthodontic treatment may be for you. Our orthodontic journey is aimed to bring you a smile that you are proud of.

Smile Makeovers

If you lack confidence in the appearance of your teeth than a smile maker may be the solution. Smile makeovers involve a combination of treatments such as teeth whitening, white fillings, veneers, crowns, braces and dental implants.

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(4.9 of 5) - 96 Reviews
November 12, 2019
5/ 5stars
November 6, 2019
5/ 5stars
November 6, 2019
DL
5/ 5stars
Source: Google
November 5, 2019
5/ 5stars
The treatment was excellent , carried out with care and friendly service . Kav was informative and professional throughout the treatment
November 4, 2019
5/ 5stars
Excellent
November 4, 2019
JH
4/ 5stars
Boldmere Dental Practice Team are excellent. They always make you feel at ease & are extremely helpful. Totally recommend this practice. Well done guys.
Source: Google
October 30, 2019
KM
5/ 5stars
Really friendly dentist, all the staff are great too. My middle child had a bad experience at another dentist a few years ago and was very afraid of joining a new dentists but Liam made us feel very welcome and put her at ease.
Source: Google
October 24, 2019
5/ 5stars
Racheal is very kind and professional as always
October 22, 2019
5/ 5stars
Everyone is very friendly and helpful. Liam inspires confidence and has a rare combination of enthusiasm efficiency competence and bedside manner. The surroundings are also very comfortable and relaxing . Everything was fully explained
October 18, 2019
5/ 5stars
From the beginning of the process everything was explained clearly. The service was excellent and the care was on a par. The results are exactly what we expected.
October 8, 2019
5/ 5stars
Great visit today, everyone was lovely and very helpful! Would recommend to anyone
October 4, 2019
5/ 5stars
Great service, very friendly and chatty staff, they explain everything clearly. I will continue to use for the future
September 30, 2019
5/ 5stars
Very nice, I want a smile like Claire.
September 25, 2019
5/ 5stars
All great as usual
September 17, 2019
5/ 5stars
Excellent friendly staff and treatment
September 14, 2019
5/ 5stars
Great first visit
September 6, 2019
GR
5/ 5stars
Been coming here for a while now - Friendly, relaxed atmosphere. The staff are always lovely brilliant with children too (they looked after my 5month old while I was with the hygienist)
Source: Google
September 4, 2019
5/ 5stars
As always just perfect
September 2, 2019
AB
5/ 5stars
Excellent professional and friendly service. Always attentive and helpful putting me at ease through every step of my treatment. Lovely welcoming staff with pleasant surroundings. I would certainly recommend and use again without hesitation. Thanks for everything.
Source: Google
August 22, 2019
JB
5/ 5stars
This is most definitely the practice to visit, with lovely and professional staff to make you feel at ease and not forgetting fab dentist Liam. He has given me the confidence to smile again, just book here and leave your previous dentist behind, cannot praise enough, - you will not be disappointed in whatever treatment is recommended for you. "Simply the best, better than all the rest". Looking forward to my next appointment, never thought I'd say that!
Source: Google
Responded on August 27, 2019
Thank you very much for you kind review Jayne. We are looking forward to seeing you at your next appointment too!
Boldmere Dental Practice Management Practice Manager
August 20, 2019
5/ 5stars
All good as usual x
August 19, 2019
5/ 5stars
They are all friendly! What a lovely experience:)
August 19, 2019
JM
5/ 5stars
A lovely practice that truly cares about patients. Particularly good with kids! Thank you Liam and Team,
Source: Google
Responded on August 27, 2019
Thank you very much for your review Jitna.
Boldmere Dental Practice Management Practice Manager
August 12, 2019
5/ 5stars
Great service. Have used Boldmere Dental Pracice for many years. Cannot fault any treatment.
August 12, 2019
rb
5/ 5stars
Source: Google
Responded on August 14, 2019
Thank you Ray.
Boldmere Dental Practice Management Practice Manager
July 30, 2019
5/ 5stars
Liam has been ever so great. Latifa and her colleague were super helpful too. Keep up the good work guys
July 26, 2019
5/ 5stars
Great staff
July 26, 2019
5/ 5stars
July 25, 2019
5/ 5stars
Everyone is absolutely fantastic, from the moment you walk in to the moment you leave. Liam is brilliant with my children, whereby they love coming to the dentist. Rachel is excellent, clear and precise on how to achieve the best results.
July 15, 2019
ST
5/ 5stars
Great team, very professional and strong service
Source: Google
Responded on July 22, 2019
Thank you very much for your review Simon.
Boldmere Dental Practice Management Practice Manager
July 9, 2019
5/ 5stars
June 26, 2019
5/ 5stars
Sandra is an exceptionally dedicated & professional Hygenist. She has turned her work with passion to an art form. I have used many Hygenist in the past, but for her excellence comes as standard, l cannot ever think of going elsewhere. Congratulations to the whole team for having a person like Sandra - she’s a true asset and one of a kind!
June 25, 2019
5/ 5stars
Very happy with everything.
June 22, 2019
JF
4/ 5stars
Recently I had treatment for dental implants, which I am very pleased with. From start to finish the process was explained to me in great detail which I appreciated. Throughout the treatment Liam, Lisa and the team were very professional, caring and along the way helped with an excellent sense of humour, which I personally greatly appreciated. Jane Flannery
Source: Google
Responded on July 22, 2019
Thank you for your review Jane. It's great to hear that you are pleased with the results of your treatment. Best wishes from all of the team.
Boldmere Dental Practice Management Practice Manager
June 14, 2019
5/ 5stars
Brilliant service with a nervous patient. Staff very cheerful and business like
June 5, 2019
5/ 5stars
May 31, 2019
5/ 5stars
It was very friendly!
May 24, 2019
5/ 5stars
Amazing service, First class care ! Friendly staff
May 17, 2019
5/ 5stars
Legends!
May 16, 2019
DF
5/ 5stars
I have attended this practice for more years than I care to remember! Claire on Reception is always so welcoming. The whole team are caring and compassionate and are patient centred. Their approach is preventative rather than reactive and I enjoy my regular visits to Sandra for a scale and polish. Throughout my recent spell of ill health, the team have gone above and beyond - even emailing to check my progress. . Upon leaving hospital, I was touched to receive a 'Get Well' card from the practice. I recommend this practice, without reservation. Thank you for caring Boldmere Dental Practice.
Source: Google
Responded on July 22, 2019
Thank you very much for your review Deb. Hope you are well and we look forward to seeing you soon.
Boldmere Dental Practice Management Practice Manager
May 15, 2019
5/ 5stars
test
April 30, 2019
RS
5/ 5stars
Our family of four have just joined the practice and we had our first appointment earlier today. I can safely say that I have never visited a dental practice that goes out of their way so much to make you feel so welcome. Liam and the team put us all at ease and we are so glad that we joined. I can not recommend Boldmere Dental Practice highly enough.
Source: Google
Responded on May 3, 2019
Hi Richard. Thank you very much for your review and for recommending us. We look forward to seeing you all again soon. Best wishes from all the team.
Boldmere Dental Practice Management Practice Manager
April 28, 2019
JF
5/ 5stars
I have been a patient at Boldmere dentist for nearly 2 years,I'm so glad I made the decision to move dentist, Liam and the staff are so friendly and welcoming .i have had a lot of work done on my teeth over many years and I can honestly say Liam is the only dentist who I trust, he always makes time to listen and is honest and truthful regarding any treatment that's required. Thank you to the staff and to the best dentist.... Liam I would recommend Boldmere dentist always
Source: Google
Responded on April 28, 2019
Thank you very much Jane!
Boldmere Dental Practice Management Practice Manager
April 24, 2019
rh
5/ 5stars
I have just finished treatment for a dental implant and am thrilled with the results. It did take a few months but from start to finish but Liam, Lisa and the team were very supportive and reassuring. I would not hesitate to recommend them as the whole experience was so much easier than I had anticipated due to their care. Lindsay Higginson
Source: Google
Responded on April 26, 2019
Hi Lindsay. Thank you for taking the time to leave us a review. We are really pleased to hear how happy you are with the results. Best wishes from all the team at Boldmere Dental Practice.
Boldmere Dental Practice Management Practice Manager
April 22, 2019
MK
5/ 5stars
I wouldn’t go anywhere else or to anyone else! Liam and the Team are amazing!! Highly recommend
Source: Google
Responded on April 26, 2019
Hi. Thank you for taking the time to recommend us. Best wishes from all the team.
Boldmere Dental Practice Management Practice Manager
March 15, 2019
LE
5/ 5stars
I recently had an implant fitted and found Liam and all of the team to be extremely reassuring and friendly in their approach. Liam carefully explained every step of the procedure so I felt comfortable and in very capable hands throughout. The team really care about you, as their patient and their aftercare has been fabulous too. Thank you to Liam and all the team. I would not hesitate to recommend this practice.
Source: Google
Responded on March 27, 2019
Thank you very much for your review Lynne, we really appreciate your recommendation. Best wishes from all of the team.
Boldmere Dental Practice Management Practice Manager
March 6, 2019
AM
5/ 5stars
This is a very friendly and professional service where everyone is competent and professional, giving the patient great confidence. Thank you all! Andrew MacFarlane
Source: Google
Responded on March 7, 2019
Thank you very much for your review Andrew.
Boldmere Dental Practice Management Practice Manager
February 23, 2019
LM
5/ 5stars
We wouldn’t go anywhere else for our dental treatment. Liam does amazing implants and general dentistry. Claire is a brilliant front of house and the girls are also helpful and friendly. If you are looking for a fantastic dentist, look no further than Boldmere Dental Practice.
Source: Google
Responded on February 27, 2019
Thank you Lucy! Best wishes from all the team.
Boldmere Dental Practice Management Practice Manager
January 26, 2019
sl
1/ 5stars
Unprofessional service...looking elsewhere!
Source: Google
Responded on January 26, 2019
Hello Sarah. We are really sorry to hear that you are not happy with our service, providing a good service is very important to us. Would you mind giving us some more details so that we can investigate further. Have you visited us before? We do not have any records of you having visited us? If you would like you can contact us by email on [email protected] or on 0121 354 6230. Best wishes. Liam Esposito
Boldmere Dental Practice Management Practice Manager
January 9, 2019
BL
5/ 5stars
Lovely practice staff are all friendly and proffessional ,would definitely recommend!
Source: Google
Responded on February 27, 2019
Thanks Beth!
Boldmere Dental Practice Management Practice Manager
December 19, 2018
JF
5/ 5stars
5 star, 10/10 dental practice. I initially booked in for a routine appointment, but the night before the appointment I started to experience excruciating tooth pain. When I turned up, without a blink of an eye, Liam turned the appointment into much more. Not only did he provide the pain relief I very much needed, he came up with an action plan and talked me through every step of the treatment which he was about to do and what to expect. This was fantastic. I'm so greatful of the time he dedicated to me to resolve my emergency. The level of care was second to none. He showed great empathy and professionalism throughout and I couldn't recommend the practice enough!
Source: Google
Responded on February 27, 2019
Thank you John. We are glad we were able to help.
Boldmere Dental Practice Management Practice Manager
December 13, 2018
LJ
5/ 5stars
Source: Google
Responded on July 22, 2019
Thank you very much
Boldmere Dental Practice Management Practice Manager
November 12, 2018
DG
5/ 5stars
I have been a patient at Boldmere Dental Practice since 1983/84 and received excellent treatment but in 2018 at the age of 79 I decided it was time to grasp the nettle and go for implants to secure my lower denture. The decision has been very successful. Liam and his team have guided me all the way through the process to a very succeessful conclusion. To say there was no discomfort throughout the 6 months of treatment would be dishonest but I was prebriefed as to what to expect and the final outcome has far outweighed that inconvenience. Thanks Liam to you and all your team for the very caring treatment and attention to detail shown to me . I was able to fulfil my speaking engagement with confidence.
Source: Google
Responded on July 22, 2019
Thank you very much for your review, we are pleased to hear that you are happy with the results of your treatment.
Boldmere Dental Practice Management Practice Manager
November 7, 2018
RB
5/ 5stars
A welcoming atmosphere with kind, professional staff who took the time to ask me how my day was and explained my dental health in a detailed and understandable manner.
Source: Google
Responded on July 22, 2019
Thank you Rhys
Boldmere Dental Practice Management Practice Manager
November 7, 2018
KS
5/ 5stars
Very friendly welcoming team! Always ensure your happy and understand everything about your treatment. I highly recommend.
Source: Google
Responded on February 27, 2019
Thank you Kezia.
Boldmere Dental Practice Management Practice Manager
August 20, 2018
sp
5/ 5stars
Pleasant staff, made to feel at ease, excellent service and very clean. Would highly recommend
Source: Google
Responded on August 23, 2018
Hi Sarah. Thank you very much for taking the time to leave a review. We are really grateful and happy that you would recommend us. Best wishes from all the team.
Boldmere Dental Practice Management Practice Manager
August 7, 2018
KB
5/ 5stars
Thank you so much to Liam and the team (a special mention to Claire, Cally and Kez). I came to Boldmere Dental just over a year ago as I was so unhappy with my teeth and it was affecting my confidence. After a thorough chat with Liam on my options - we opted for teeth whitening and some composite restoration - I am absolutely over the moon with the results! I used to dread the dentist, I can honestly say since being a patient of Boldmere Dental I have never had that feeling. From walking in the door to Claire greeting you personally (not sure how she remembers everyone’s names - it’s a super talent!) to the nurses who have been with me every step - Cally and Kez - thank you!! You are both fantastic and a credit Boldmere Dental and finally to Liam - the Picasso of Dental Care you’re calm, professional attitude and detail for perfection is so greatly appreciated! I cannot recommend BD enough - my confidence has been fully restored and my smile is back to what it used to be!
Source: Google
Responded on August 23, 2018
Hi Kirstie. Thank you very much for taking the time to leave a review. We are thrilled that you are so pleased with the results. Looking forward to seeing you at your next appointment. Best wishes from all the team.
Boldmere Dental Practice Management Practice Manager
July 25, 2018
JS
5/ 5stars
On Jul 25, 2018 you gave us this review: 5.0 /5 I got the treatment done fast and Liam was very helpful. My teeth have completely straightened out and I am very happy with the outcome!
Source: Facebook
July 20, 2018
AD
5/ 5stars
Had an implant fitted. Excellent treatment by very professional and wonderful caring staff. Very pleased with the result. Thank you
Source: Google
July 20, 2018
R
5/ 5stars
Fantastic place, I hadn't been to the dentist in a while and I found this place and thought I would give it a shot and they are so friendly and so professional.They care about what they are doing and you feel they want the best for you.I had Elizabeth look at my teeth and she was great, she examined in detail and explained everything to me after.The dental nurses were great fun to... so friendly.Would highly recommend.
Source: Google
Responded on July 22, 2019
Thank you very much for your review.
Boldmere Dental Practice Management Practice Manager
July 4, 2018
AD
5/ 5stars
Had an implant fitted. Excellent treatment by very professional and wonderful caring staff. Very pleased with the result. Thank you
Source: Facebook
June 20, 2018
jf
5/ 5stars
I used this Dental Practice for the first time today and just wanted to say how lovely, polite and professional everybody was. I had a worrying issue that I wanted to have checked out and everybody, from start to finish, listened to me and reassured me. I was included and thoroughly informed of the plan that was to be put in place. Thank you so much for easing some of the worry ☺
Source: Google
May 20, 2018
TH
5/ 5stars
Excellent service,always bright friendly staff, would recommend practice to anyone. Attention to detail is second to none.
Source: Google
April 20, 2018
AH
5/ 5stars
Just got back home from having my brace off with Liam and Charlie, looks and feels so good! Thanks guys!
Source: Google
March 20, 2018
AC
5/ 5stars
Very friendly service, great staff, always make me feel comfortable. Would highly recommend :)
Source: Google
March 20, 2018
KE
5/ 5stars
Very welcoming and fantastic with both my children who are 7 and 5- they love coming!
Source: Google
March 20, 2018
BW
5/ 5stars
Honestly one of the best dentist I have been too. Really good service, with great staff. They take the time to make sure you understand what is going on and make it clear how they can help.
Source: Google
March 20, 2018
AM
5/ 5stars
Very impressed with the team at Boldmere :) Very patient and caring bunch.
Source: Google
March 20, 2018
rp
5/ 5stars
Great service from start to finish Would highly recommend
Source: Google
March 20, 2018
LL
5/ 5stars
Great family dentist would highly recommend
Source: Google
March 20, 2018
CS
5/ 5stars
I cannot recommend this dental practice enough. Elizabeth and Lisa explained all my options and helped me choose the best options for me. I did not realise private dentistry was so affordable - and the care I have received is far greater then any other dental treatment I have ever had at other dentists. I have seen 2 of the hygienists and they have explained how I can improve the health of my mouth as well as making my teeth sparkle! Thank you so much everyone.
Source: Google
March 16, 2018
NG
5/ 5stars
Excellent service. This practice is the definition of service with a smile!
Source: Google
February 20, 2018
M
5/ 5stars
Source: Google
February 20, 2018
HL
5/ 5stars
Friendly staff, always make you feel comfortable!
Source: Google
January 17, 2018
LV
5/ 5stars
Wouldn’t want to conduct my dental care anywhere else. Staff are incredibly well trained and friendly as well as thorough. Couldn’t recommend to enough people.
Source: Facebook
December 20, 2017
MB
5/ 5stars
Always very friendly staff, great service, and helpful advice, they alway book my appointment at a time that is convenient for me, I would highly recommend Boldmere Dental Practice
Source: Facebook
December 12, 2017
JC
5/ 5stars
Having a brace fitted at 68 was daunting, but so glad I did. Liam and his professional caring team have given me a lovely new smile, I'm delighted!
Source: Facebook
November 19, 2017
GR
5/ 5stars
Just a quick thank you to Elizabeth who did a filling for me on her first day! She was lovely,didn't feel a thing and it looks great! From a former dental nurse with you to still a patient thank you all. See you soon
Source: Facebook
October 3, 2017
AL
5/ 5stars
Very professional dentistry clinic. Fully advise
Source: Facebook
September 20, 2017
AT
5/ 5stars
Absolutely fantastic Dental Practice. I was so worried about having a new crown fitted, but they assured me it would all be fine and I can say it went so smoothly I couldn't believe it. I must say all the staff was fantastic from the receptionist to the dental staff. I can recommend this Dental Practice 100%.
Source: Google
September 20, 2017
DL
5/ 5stars
What a lovely friendly team. I wouldn't hesitate recommending Boldmere Dental Practice to my family and friends.
Source: Google
September 20, 2017
JM
5/ 5stars
Boldmere Dental Practice offers a full range of dental services by a very professional, kind and caring team. I cannot recommend this practice highly enough, you'll be in safe hands here.
Source: Google
September 20, 2017
KC
5/ 5stars
I have been using this practice for over 20 years and have always been very pleased with the care and service provided. My teeth are straight, white and clean!
Source: Google
September 20, 2017
DH
5/ 5stars
5 star team and excellent caring dentistry.
Source: Google
September 20, 2017
gk
5/ 5stars
I have been a patient at this dental practice for nearly 2 years.On my first visit I was told i had very bad gum disease which i did know through my bleeding gums and rare disgusting breath.With the help of the hygienists I now have good healthy gums.Today Liam extracted a upper back tooth for me.I didn't feel a thing although this was a big nasty looking tooth with massive roots. What impressed me most of all, he gave me his contact number in case I had any problems over the weekend.As team there all brilliant.We all know dental treatment is quite expensive but when you get the care I have experienced I certainly didn't mind paying the bill.Thank you to you all. Gerard Kearney
Source: Google
August 21, 2017
JCCG
5/ 5stars
Source: Facebook
July 12, 2017
BH
5/ 5stars
As always a great experience, lovely staff. Liam as helpful as ever. Altogether very satisfied and to top it all I got a sticker and a gold star. Whoppeeeee
Source: Facebook
April 24, 2017
SC
5/ 5stars
Excellent service. I had an Implant fitted by Liam and his team. The care I received was professional yet friendly. Each step in my treatment was explained to me and as a nervous patient, I was totally put at ease. Thank you all very much, including Claire on reception, for making this an enjoyable experience!
Source: Facebook
September 20, 2016
MW
5/ 5stars
I have been a patient at Boldmere for many years now and have received nothing but excellent service. Liam and the whole team are friendly and professional. I would highly recommend Boldmere Dental Practice
Source: Google
September 20, 2016
ZC
5/ 5stars
Fantastic team, lovely practice!!
Source: Google
September 20, 2016
Gy
5/ 5stars
I have been a patient at Boldmere dental practice for several years,the dentist and the nurses are always so cheerful and put you at ease if your a nervous patient like myself.The receptionist has a really bubbly personality and does her best to fit you in for your appointments around the times and dates around your busy diary.so i would recommend anyone and give a 5star Rating for this dentist thank you all at Boldmere dental practice.
Source: Google
September 20, 2016
CS
5/ 5stars
Excellent Dental practice, staff are superb.
Source: Google
September 20, 2016
LS
5/ 5stars
Liam and the team provide excellent patient care, would highly recommend Boldmere Dental Practice.
Source: Google
September 20, 2016
LR
5/ 5stars
Wouldn't go anywhere else, fabulous staff, dental practice is immaculate, conquered my fear of dentistry 5*****
Source: Google
November 13, 2015
5/ 5stars
what a lovely dental practice in sutton coldfield, and Dr Esposito is great, couldn't be more caring, friendly and professional, I'm looking forward to my next appointment!
Source: DentistFinder
September 20, 2014
CL
5/ 5stars
Not only do I work here I also have my smile looked after here by excellent Dentists and Hygienists. Although I'm the receptionist, I would highly recommend the dental professionals here for thorough quality dental care.
Source: Google
Responded on September 20, 2014
Thank you Claire for your kind words.
Boldmere Dental Practice Management Practice Manager
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© 2015 Boldmere dental practice | Website updated in November 2019 | Complaints procedure | Privacy Policy | GDC Website
251 Jockey Road, Sutton Coldfield, West Midlands, B73 5XE | tel: 0121 354 6230 | email: [email protected]
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(4.9 of 5) - 96 Reviews
(4.9 of 5) - 96 Reviews
November 12, 2019
5/ 5stars
November 6, 2019
5/ 5stars
November 6, 2019
DL
5/ 5stars
Source: Google
November 5, 2019
5/ 5stars
The treatment was excellent , carried out with care and friendly service . Kav was informative and professional throughout the treatment
November 4, 2019
5/ 5stars
Excellent
November 4, 2019
JH
4/ 5stars
Boldmere Dental Practice Team are excellent. They always make you feel at ease & are extremely helpful. Totally recommend this practice. Well done guys.
Source: Google
October 30, 2019
KM
5/ 5stars
Really friendly dentist, all the staff are great too. My middle child had a bad experience at another dentist a few years ago and was very afraid of joining a new dentists but Liam made us feel very welcome and put her at ease.
Source: Google
October 24, 2019
5/ 5stars
Racheal is very kind and professional as always
October 22, 2019
5/ 5stars
Everyone is very friendly and helpful. Liam inspires confidence and has a rare combination of enthusiasm efficiency competence and bedside manner. The surroundings are also very comfortable and relaxing . Everything was fully explained
October 18, 2019
5/ 5stars
From the beginning of the process everything was explained clearly. The service was excellent and the care was on a par. The results are exactly what we expected.
October 8, 2019
5/ 5stars
Great visit today, everyone was lovely and very helpful! Would recommend to anyone
October 4, 2019
5/ 5stars
Great service, very friendly and chatty staff, they explain everything clearly. I will continue to use for the future
September 30, 2019
5/ 5stars
Very nice, I want a smile like Claire.
September 25, 2019
5/ 5stars
All great as usual
September 17, 2019
5/ 5stars
Excellent friendly staff and treatment
September 14, 2019
5/ 5stars
Great first visit
September 6, 2019
GR
5/ 5stars
Been coming here for a while now - Friendly, relaxed atmosphere. The staff are always lovely brilliant with children too (they looked after my 5month old while I was with the hygienist)
Source: Google
September 4, 2019
5/ 5stars
As always just perfect
September 2, 2019
AB
5/ 5stars
Excellent professional and friendly service. Always attentive and helpful putting me at ease through every step of my treatment. Lovely welcoming staff with pleasant surroundings. I would certainly recommend and use again without hesitation. Thanks for everything.
Source: Google
August 22, 2019
JB
5/ 5stars
This is most definitely the practice to visit, with lovely and professional staff to make you feel at ease and not forgetting fab dentist Liam. He has given me the confidence to smile again, just book here and leave your previous dentist behind, cannot praise enough, - you will not be disappointed in whatever treatment is recommended for you. "Simply the best, better than all the rest". Looking forward to my next appointment, never thought I'd say that!
Source: Google
Responded on August 27, 2019
Thank you very much for you kind review Jayne. We are looking forward to seeing you at your next appointment too!
Boldmere Dental Practice Management Practice Manager
August 20, 2019
5/ 5stars
All good as usual x
August 19, 2019
5/ 5stars
They are all friendly! What a lovely experience:)
August 19, 2019
JM
5/ 5stars
A lovely practice that truly cares about patients. Particularly good with kids! Thank you Liam and Team,
Source: Google
Responded on August 27, 2019
Thank you very much for your review Jitna.
Boldmere Dental Practice Management Practice Manager
August 12, 2019
5/ 5stars
Great service. Have used Boldmere Dental Pracice for many years. Cannot fault any treatment.
August 12, 2019
rb
5/ 5stars
Source: Google
Responded on August 14, 2019
Thank you Ray.
Boldmere Dental Practice Management Practice Manager
July 30, 2019
5/ 5stars
Liam has been ever so great. Latifa and her colleague were super helpful too. Keep up the good work guys
July 26, 2019
5/ 5stars
Great staff
July 26, 2019
5/ 5stars
July 25, 2019
5/ 5stars
Everyone is absolutely fantastic, from the moment you walk in to the moment you leave. Liam is brilliant with my children, whereby they love coming to the dentist. Rachel is excellent, clear and precise on how to achieve the best results.
July 15, 2019
ST
5/ 5stars
Great team, very professional and strong service
Source: Google
Responded on July 22, 2019
Thank you very much for your review Simon.
Boldmere Dental Practice Management Practice Manager
July 9, 2019
5/ 5stars
June 26, 2019
5/ 5stars
Sandra is an exceptionally dedicated & professional Hygenist. She has turned her work with passion to an art form. I have used many Hygenist in the past, but for her excellence comes as standard, l cannot ever think of going elsewhere. Congratulations to the whole team for having a person like Sandra - she’s a true asset and one of a kind!
June 25, 2019
5/ 5stars
Very happy with everything.
June 22, 2019
JF
4/ 5stars
Recently I had treatment for dental implants, which I am very pleased with. From start to finish the process was explained to me in great detail which I appreciated. Throughout the treatment Liam, Lisa and the team were very professional, caring and along the way helped with an excellent sense of humour, which I personally greatly appreciated. Jane Flannery
Source: Google
Responded on July 22, 2019
Thank you for your review Jane. It's great to hear that you are pleased with the results of your treatment. Best wishes from all of the team.
Boldmere Dental Practice Management Practice Manager
June 14, 2019
5/ 5stars
Brilliant service with a nervous patient. Staff very cheerful and business like
June 5, 2019
5/ 5stars
May 31, 2019
5/ 5stars
It was very friendly!
May 24, 2019
5/ 5stars
Amazing service, First class care ! Friendly staff
May 17, 2019
5/ 5stars
Legends!
May 16, 2019
DF
5/ 5stars
I have attended this practice for more years than I care to remember! Claire on Reception is always so welcoming. The whole team are caring and compassionate and are patient centred. Their approach is preventative rather than reactive and I enjoy my regular visits to Sandra for a scale and polish. Throughout my recent spell of ill health, the team have gone above and beyond - even emailing to check my progress. . Upon leaving hospital, I was touched to receive a 'Get Well' card from the practice. I recommend this practice, without reservation. Thank you for caring Boldmere Dental Practice.
Source: Google
Responded on July 22, 2019
Thank you very much for your review Deb. Hope you are well and we look forward to seeing you soon.
Boldmere Dental Practice Management Practice Manager
May 15, 2019
5/ 5stars
test
April 30, 2019
RS
5/ 5stars
Our family of four have just joined the practice and we had our first appointment earlier today. I can safely say that I have never visited a dental practice that goes out of their way so much to make you feel so welcome. Liam and the team put us all at ease and we are so glad that we joined. I can not recommend Boldmere Dental Practice highly enough.
Source: Google
Responded on May 3, 2019
Hi Richard. Thank you very much for your review and for recommending us. We look forward to seeing you all again soon. Best wishes from all the team.
Boldmere Dental Practice Management Practice Manager
April 28, 2019
JF
5/ 5stars
I have been a patient at Boldmere dentist for nearly 2 years,I'm so glad I made the decision to move dentist, Liam and the staff are so friendly and welcoming .i have had a lot of work done on my teeth over many years and I can honestly say Liam is the only dentist who I trust, he always makes time to listen and is honest and truthful regarding any treatment that's required. Thank you to the staff and to the best dentist.... Liam I would recommend Boldmere dentist always
Source: Google
Responded on April 28, 2019
Thank you very much Jane!
Boldmere Dental Practice Management Practice Manager
April 24, 2019
rh
5/ 5stars
I have just finished treatment for a dental implant and am thrilled with the results. It did take a few months but from start to finish but Liam, Lisa and the team were very supportive and reassuring. I would not hesitate to recommend them as the whole experience was so much easier than I had anticipated due to their care. Lindsay Higginson
Source: Google
Responded on April 26, 2019
Hi Lindsay. Thank you for taking the time to leave us a review. We are really pleased to hear how happy you are with the results. Best wishes from all the team at Boldmere Dental Practice.
Boldmere Dental Practice Management Practice Manager
April 22, 2019
MK
5/ 5stars
I wouldn’t go anywhere else or to anyone else! Liam and the Team are amazing!! Highly recommend
Source: Google
Responded on April 26, 2019
Hi. Thank you for taking the time to recommend us. Best wishes from all the team.
Boldmere Dental Practice Management Practice Manager
March 15, 2019
LE
5/ 5stars
I recently had an implant fitted and found Liam and all of the team to be extremely reassuring and friendly in their approach. Liam carefully explained every step of the procedure so I felt comfortable and in very capable hands throughout. The team really care about you, as their patient and their aftercare has been fabulous too. Thank you to Liam and all the team. I would not hesitate to recommend this practice.
Source: Google
Responded on March 27, 2019
Thank you very much for your review Lynne, we really appreciate your recommendation. Best wishes from all of the team.
Boldmere Dental Practice Management Practice Manager
March 6, 2019
AM
5/ 5stars
This is a very friendly and professional service where everyone is competent and professional, giving the patient great confidence. Thank you all! Andrew MacFarlane
Source: Google
Responded on March 7, 2019
Thank you very much for your review Andrew.
Boldmere Dental Practice Management Practice Manager
February 23, 2019
LM
5/ 5stars
We wouldn’t go anywhere else for our dental treatment. Liam does amazing implants and general dentistry. Claire is a brilliant front of house and the girls are also helpful and friendly. If you are looking for a fantastic dentist, look no further than Boldmere Dental Practice.
Source: Google
Responded on February 27, 2019
Thank you Lucy! Best wishes from all the team.
Boldmere Dental Practice Management Practice Manager
January 26, 2019
sl
1/ 5stars
Unprofessional service...looking elsewhere!
Source: Google
Responded on January 26, 2019
Hello Sarah. We are really sorry to hear that you are not happy with our service, providing a good service is very important to us. Would you mind giving us some more details so that we can investigate further. Have you visited us before? We do not have any records of you having visited us? If you would like you can contact us by email on [email protected] or on 0121 354 6230. Best wishes. Liam Esposito
Boldmere Dental Practice Management Practice Manager
January 9, 2019
BL
5/ 5stars
Lovely practice staff are all friendly and proffessional ,would definitely recommend!
Source: Google
Responded on February 27, 2019
Thanks Beth!
Boldmere Dental Practice Management Practice Manager
December 19, 2018
JF
5/ 5stars
5 star, 10/10 dental practice. I initially booked in for a routine appointment, but the night before the appointment I started to experience excruciating tooth pain. When I turned up, without a blink of an eye, Liam turned the appointment into much more. Not only did he provide the pain relief I very much needed, he came up with an action plan and talked me through every step of the treatment which he was about to do and what to expect. This was fantastic. I'm so greatful of the time he dedicated to me to resolve my emergency. The level of care was second to none. He showed great empathy and professionalism throughout and I couldn't recommend the practice enough!
Source: Google
Responded on February 27, 2019
Thank you John. We are glad we were able to help.
Boldmere Dental Practice Management Practice Manager
December 13, 2018
LJ
5/ 5stars
Source: Google
Responded on July 22, 2019
Thank you very much
Boldmere Dental Practice Management Practice Manager
November 12, 2018
DG
5/ 5stars
I have been a patient at Boldmere Dental Practice since 1983/84 and received excellent treatment but in 2018 at the age of 79 I decided it was time to grasp the nettle and go for implants to secure my lower denture. The decision has been very successful. Liam and his team have guided me all the way through the process to a very succeessful conclusion. To say there was no discomfort throughout the 6 months of treatment would be dishonest but I was prebriefed as to what to expect and the final outcome has far outweighed that inconvenience. Thanks Liam to you and all your team for the very caring treatment and attention to detail shown to me . I was able to fulfil my speaking engagement with confidence.
Source: Google
Responded on July 22, 2019
Thank you very much for your review, we are pleased to hear that you are happy with the results of your treatment.
Boldmere Dental Practice Management Practice Manager
November 7, 2018
RB
5/ 5stars
A welcoming atmosphere with kind, professional staff who took the time to ask me how my day was and explained my dental health in a detailed and understandable manner.
Source: Google
Responded on July 22, 2019
Thank you Rhys
Boldmere Dental Practice Management Practice Manager
November 7, 2018
KS
5/ 5stars
Very friendly welcoming team! Always ensure your happy and understand everything about your treatment. I highly recommend.
Source: Google
Responded on February 27, 2019
Thank you Kezia.
Boldmere Dental Practice Management Practice Manager
August 20, 2018
sp
5/ 5stars
Pleasant staff, made to feel at ease, excellent service and very clean. Would highly recommend
Source: Google
Responded on August 23, 2018
Hi Sarah. Thank you very much for taking the time to leave a review. We are really grateful and happy that you would recommend us. Best wishes from all the team.
Boldmere Dental Practice Management Practice Manager
August 7, 2018
KB
5/ 5stars
Thank you so much to Liam and the team (a special mention to Claire, Cally and Kez). I came to Boldmere Dental just over a year ago as I was so unhappy with my teeth and it was affecting my confidence. After a thorough chat with Liam on my options - we opted for teeth whitening and some composite restoration - I am absolutely over the moon with the results! I used to dread the dentist, I can honestly say since being a patient of Boldmere Dental I have never had that feeling. From walking in the door to Claire greeting you personally (not sure how she remembers everyone’s names - it’s a super talent!) to the nurses who have been with me every step - Cally and Kez - thank you!! You are both fantastic and a credit Boldmere Dental and finally to Liam - the Picasso of Dental Care you’re calm, professional attitude and detail for perfection is so greatly appreciated! I cannot recommend BD enough - my confidence has been fully restored and my smile is back to what it used to be!
Source: Google
Responded on August 23, 2018
Hi Kirstie. Thank you very much for taking the time to leave a review. We are thrilled that you are so pleased with the results. Looking forward to seeing you at your next appointment. Best wishes from all the team.
Boldmere Dental Practice Management Practice Manager
July 25, 2018
JS
5/ 5stars
On Jul 25, 2018 you gave us this review: 5.0 /5 I got the treatment done fast and Liam was very helpful. My teeth have completely straightened out and I am very happy with the outcome!
Source: Facebook
July 20, 2018
AD
5/ 5stars
Had an implant fitted. Excellent treatment by very professional and wonderful caring staff. Very pleased with the result. Thank you
Source: Google
July 20, 2018
R
5/ 5stars
Fantastic place, I hadn't been to the dentist in a while and I found this place and thought I would give it a shot and they are so friendly and so professional.They care about what they are doing and you feel they want the best for you.I had Elizabeth look at my teeth and she was great, she examined in detail and explained everything to me after.The dental nurses were great fun to... so friendly.Would highly recommend.
Source: Google
Responded on July 22, 2019
Thank you very much for your review.
Boldmere Dental Practice Management Practice Manager
July 4, 2018
AD
5/ 5stars
Had an implant fitted. Excellent treatment by very professional and wonderful caring staff. Very pleased with the result. Thank you
Source: Facebook
June 20, 2018
jf
5/ 5stars
I used this Dental Practice for the first time today and just wanted to say how lovely, polite and professional everybody was. I had a worrying issue that I wanted to have checked out and everybody, from start to finish, listened to me and reassured me. I was included and thoroughly informed of the plan that was to be put in place. Thank you so much for easing some of the worry ☺
Source: Google
May 20, 2018
TH
5/ 5stars
Excellent service,always bright friendly staff, would recommend practice to anyone. Attention to detail is second to none.
Source: Google
April 20, 2018
AH
5/ 5stars
Just got back home from having my brace off with Liam and Charlie, looks and feels so good! Thanks guys!
Source: Google
March 20, 2018
AC
5/ 5stars
Very friendly service, great staff, always make me feel comfortable. Would highly recommend :)
Source: Google
March 20, 2018
KE
5/ 5stars
Very welcoming and fantastic with both my children who are 7 and 5- they love coming!
Source: Google
March 20, 2018
BW
5/ 5stars
Honestly one of the best dentist I have been too. Really good service, with great staff. They take the time to make sure you understand what is going on and make it clear how they can help.
Source: Google
March 20, 2018
AM
5/ 5stars
Very impressed with the team at Boldmere :) Very patient and caring bunch.
Source: Google
March 20, 2018
rp
5/ 5stars
Great service from start to finish Would highly recommend
Source: Google
March 20, 2018
LL
5/ 5stars
Great family dentist would highly recommend
Source: Google
March 20, 2018
CS
5/ 5stars
I cannot recommend this dental practice enough. Elizabeth and Lisa explained all my options and helped me choose the best options for me. I did not realise private dentistry was so affordable - and the care I have received is far greater then any other dental treatment I have ever had at other dentists. I have seen 2 of the hygienists and they have explained how I can improve the health of my mouth as well as making my teeth sparkle! Thank you so much everyone.
Source: Google
March 16, 2018
NG
5/ 5stars
Excellent service. This practice is the definition of service with a smile!
Source: Google
February 20, 2018
M
5/ 5stars
Source: Google
February 20, 2018
HL
5/ 5stars
Friendly staff, always make you feel comfortable!
Source: Google
January 17, 2018
LV
5/ 5stars
Wouldn’t want to conduct my dental care anywhere else. Staff are incredibly well trained and friendly as well as thorough. Couldn’t recommend to enough people.
Source: Facebook
December 20, 2017
MB
5/ 5stars
Always very friendly staff, great service, and helpful advice, they alway book my appointment at a time that is convenient for me, I would highly recommend Boldmere Dental Practice
Source: Facebook
December 12, 2017
JC
5/ 5stars
Having a brace fitted at 68 was daunting, but so glad I did. Liam and his professional caring team have given me a lovely new smile, I'm delighted!
Source: Facebook
November 19, 2017
GR
5/ 5stars
Just a quick thank you to Elizabeth who did a filling for me on her first day! She was lovely,didn't feel a thing and it looks great! From a former dental nurse with you to still a patient thank you all. See you soon
Source: Facebook
October 3, 2017
AL
5/ 5stars
Very professional dentistry clinic. Fully advise
Source: Facebook
September 20, 2017
AT
5/ 5stars
Absolutely fantastic Dental Practice. I was so worried about having a new crown fitted, but they assured me it would all be fine and I can say it went so smoothly I couldn't believe it. I must say all the staff was fantastic from the receptionist to the dental staff. I can recommend this Dental Practice 100%.
Source: Google
September 20, 2017
DL
5/ 5stars
What a lovely friendly team. I wouldn't hesitate recommending Boldmere Dental Practice to my family and friends.
Source: Google
September 20, 2017
JM
5/ 5stars
Boldmere Dental Practice offers a full range of dental services by a very professional, kind and caring team. I cannot recommend this practice highly enough, you'll be in safe hands here.
Source: Google
September 20, 2017
KC
5/ 5stars
I have been using this practice for over 20 years and have always been very pleased with the care and service provided. My teeth are straight, white and clean!
Source: Google
September 20, 2017
DH
5/ 5stars
5 star team and excellent caring dentistry.
Source: Google
September 20, 2017
gk
5/ 5stars
I have been a patient at this dental practice for nearly 2 years.On my first visit I was told i had very bad gum disease which i did know through my bleeding gums and rare disgusting breath.With the help of the hygienists I now have good healthy gums.Today Liam extracted a upper back tooth for me.I didn't feel a thing although this was a big nasty looking tooth with massive roots. What impressed me most of all, he gave me his contact number in case I had any problems over the weekend.As team there all brilliant.We all know dental treatment is quite expensive but when you get the care I have experienced I certainly didn't mind paying the bill.Thank you to you all. Gerard Kearney
Source: Google
August 21, 2017
JCCG
5/ 5stars
Source: Facebook
July 12, 2017
BH
5/ 5stars
As always a great experience, lovely staff. Liam as helpful as ever. Altogether very satisfied and to top it all I got a sticker and a gold star. Whoppeeeee
Source: Facebook
April 24, 2017
SC
5/ 5stars
Excellent service. I had an Implant fitted by Liam and his team. The care I received was professional yet friendly. Each step in my treatment was explained to me and as a nervous patient, I was totally put at ease. Thank you all very much, including Claire on reception, for making this an enjoyable experience!
Source: Facebook
September 20, 2016
MW
5/ 5stars
I have been a patient at Boldmere for many years now and have received nothing but excellent service. Liam and the whole team are friendly and professional. I would highly recommend Boldmere Dental Practice
Source: Google
September 20, 2016
ZC
5/ 5stars
Fantastic team, lovely practice!!
Source: Google
September 20, 2016
Gy
5/ 5stars
I have been a patient at Boldmere dental practice for several years,the dentist and the nurses are always so cheerful and put you at ease if your a nervous patient like myself.The receptionist has a really bubbly personality and does her best to fit you in for your appointments around the times and dates around your busy diary.so i would recommend anyone and give a 5star Rating for this dentist thank you all at Boldmere dental practice.
Source: Google
September 20, 2016
CS
5/ 5stars
Excellent Dental practice, staff are superb.
Source: Google
September 20, 2016
LS
5/ 5stars
Liam and the team provide excellent patient care, would highly recommend Boldmere Dental Practice.
Source: Google
September 20, 2016
LR
5/ 5stars
Wouldn't go anywhere else, fabulous staff, dental practice is immaculate, conquered my fear of dentistry 5*****
Source: Google
November 13, 2015
5/ 5stars
what a lovely dental practice in sutton coldfield, and Dr Esposito is great, couldn't be more caring, friendly and professional, I'm looking forward to my next appointment!
Source: DentistFinder
September 20, 2014
CL
5/ 5stars
Not only do I work here I also have my smile looked after here by excellent Dentists and Hygienists. Although I'm the receptionist, I would highly recommend the dental professionals here for thorough quality dental care.
Source: Google
Responded on September 20, 2014
Thank you Claire for your kind words.
Boldmere Dental Practice Management Practice Manager
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