We recently completed a patient survey and we thought we would share some of the results with you.
Firstly, thank you very much if you filled out one of our surveys. We really appreciate you taking the time to give us your thoughts.
Overall the feedback was very positive, in fact over 86% of our patients rated us excellent.
One of the questions that we asked patients was “What do you like best about your dental practice?” We had loads of positive responses to this – one of your favourite things about us was our lovely team who you described as friendly, professional, helpful, lovely, welcoming and pleasant. We put all the responses together to create this picture.
We also had some great suggestions for things that we can improve:
- You suggested a blackboard or whiteboard for children to draw on in the waiting room. We thought this was a great idea and we’ve now got a 3 in 1 blackboard, whiteboard and magnetic board in the waiting room downstairs.
- You suggested having music at the practice. Again, we thought that this was a great idea. We are currently looking into having a sound system fitted so that we can play music throughout the practice. We are also planning to give you the option to choose playlists and films to listen to and watch in surgery if you are having long treatments.
- You also told us that you have found that appointments are booking up really fast. We are aware that we are really busy and it is important to us that you can book appointments when you want and need them. We continue to open on a Tuesday evening until 8.30pm and we are open one Saturday each month. In addition, we have increased our appointment availability, so that we now have hygiene appointments available 5 days a week including until 7.30pm on a Tuesday. Also, Kav who joined the team last year is now working some Wednesdays as well to create more appointments.
You’re feedback is really important to us and we always want to hear your thoughts about the practice – the good and the bad! So if you have any ideas of things we could do better or just want to tell us about your experience then please do get in touch or why not leave us a review on Google or Facebook.